The entire Divine Canine staff receives ongoing training and certification on basic dog language, Pet CPR, care for overnight boarding guests, safe play in off-leash daycare groups, and emergency situations. This training allows the Divine Canine staff to properly manage both minor and emergency situations. Lastly, safety programs like customer questionnaires, off-leash play evaluations, and frequent report cards allow us to constantly evaluate new protocols and procedures to ensure the safety of your pet.
What is basic dog language training? Why is this important?
Basic dog language involves a series of unique facial expressions, body postures, sounds, and more to communicate emotions and intentions. As caretakers, it is important to recognize these forms of communication and the dog's intended behavior. Our entire staff is required to complete formal education through The Dog Gurus. Along with the initial certification, our team is required to complete semi-annual refresher courses.
What is a customer questionnaire?
The customer questionnaire is a handful of in-depth questions to let us know a little bit more about your pup. This will ensure the safety of all dogs in our care by evaluating if our facility is the best fit for them. This questionnaire will allow us to support furry friends that may be nervous, uncomfortable, or show signs of separation anxiety.
What is an off-leash play evaluation?
An off-leash evaluation is a checklist of behaviors, body language, and social interactions that we reference to ensure that your pup is enjoying playtime and behaving appropriately within the group. Our staff uses this checklist to grant break times when needed to maintain the safety of the whole group.
What is included in a report card?
Report cards include detailed feedback to pet parents on how their pup's stay is going. These reports allow us to develop a trusting relationship with our clients through open communication. We are then able to convey any behaviors that could be problematic, how we can help with this behavior and any improvements we see while working to correct the behavior.
Why is it important to be Pet CPR Certified? Who is trained in Pet CPR?
Pet CPR certification provides our staff with the knowledge and skills to prepare for and remain calm during an emergency. Our training educates our team not just in Pet CPR, but also how to recognize potentially dangerous situations that will help us prevent your pet from becoming ill or injured. All managers, leads, and supervisors are trained in Pet CPR. Additionally, this team will receive semi-annual refresher courses.